The Impact of Digital Devices on Work-life Balance, Job Stress and Job Satisfaction
Chapter One
Research objectives
There are several objectives in the study:
These are the following:
- To identify different work-life balance policies and practices of First bank. The study aims to determine the key work-life balance practices and policies being executed by the management of First Bank.
- To examine the impact of digital devices on work-life balance of employees of First Bank. The research seeks to provide an understanding of the impacts of digital devices on work-life balance of the employees of First bank.
- To determine whether Digital devices trigger stress levels of employees of First Bank. The research seeks to provide an understanding of the impacts of digital devices on job stress of employees of First bank.
- To examine the impact of digital devices on job satisfaction of employees of First Bank. The research seeks to provide an understanding of the impacts of digital devices on job fulfilment and satisfaction of employees.
- To provide recommendations to First Bank on best work-life balance practices to implement based on the findings from the research. The research aims to have defined recommendations for First bank as to the types of WLB practices that would benefit First Bank and the employees of the bank.
There are different problems and an issue explored into this research one issue is the extent of contribution provided by the banks in bettering the lives of their employees through best WL practices. This is explored in the study to gain an understanding of the impact of digital devices on work-life balance, job stress and job satisfaction in First Bank. Another issue is the impact of these WLB of the banks. Given the significant value of WLB has on organizational performance, it is imperative to investigate if the use of digital devices have impact on work-life balance, job stress and job satisfaction.
CHAPTER TWO
REVIEW OF RELATED LITERATURE
Use of technology on work-life balance
In recent time, employees have been paying priority to the work life balance as it is considered as related and important to them, although their relationship condition, family size, and number of kids. WLB is a portion of sociology research that starts around 1950s when Caplow outlined it as a operating relationship with the determination of individual status within the allocation of social privileges. Work-Life Balance is not about expending same amounts of time at job and at family. It is about an employee’s competency to handle work and home-life simultaneously. It is a day to day endeavor to have time for family, friends, social participation, spirituality, individual growth, self care and other private activities, and to the needs of the workplace. As every personnel has a various fit for balance, it is a challenge for them to strike an attractive balance between job and home life. Many researchers stated that WLB has been influenced by the use of technology which has been justified by many researchers. In the recent years, ICT has great impact on work life balance by allowing employees to communicate with their relatives as well as their family and makes them affiliated with the surroundings. WLB which has been found to be influenced by ICTs, most importantly, we can recognize “mobile phone” which expedites the employees to communicate with their outsiders in their convenient time. The modern technology which comprises with software and hardware along with internet facilitates employees to be connected to their stakes. Nowadays mobile phone is the most important part of technologies that significantly affects the term WLB. On the basis of modern technologies, works are designed and at the same time employees are influenced in terms of WLB. Researchers have colossal attention to the mobile phone the part of ICTs because mobile phone is such a device which works as bridge between work and life. A large number of researchers came to find out the strong evidence regarding ICTs as the moderating factor of WLB. ICTs help the employees to have an access to join with any of the person or group even one’s not present bodily with those person or group that actually make employees comfortable to balance work and life. For the benefit of organization’s flextime policy, employees today have the opportunity to work at their convenient time and from anywhere of the world as well. The demand from both work and family can be satisfied with the help of mobile phone the part of ICTs. The regional detachments of work and life can come closer through a solitary device. The research of Golden and Geisler, has shown one can manage one’s work and life with the support of personal digital assistant applying both collaboration and distraction of work and life. The research which has been done earlier by Rakow and Navarro depicted that mobile phone makes the employees more flexible and workers feel like working as professionals. All the employees within an organization can be connected to each other for every moment because of the blessing of IT. Middleton et al., studied on Blackberry and found out that employees are congenial to be connected and to be fulfilled their employer demand over phone being connective with their workplace. Work-life connectivity and separation largely controlled by the telecommunicating assistance. Agger, able to show his early that the higher the degree by which employees are engaged or used the mobile phones through ICTs, the higher the probability to make the work and life flexible. There are some assumptions that who are using ICTs have the capability to fell like engaged with the workplace as well as with the coworker even at the leisure time. Currie and Eveline also differentiated work into intensification of work and extensification of work to identify is there any expletive effect on work and life. At the same time some scholars thought technology prolongs the work and life relationship. If people get the opportunity to work any time within the working hours, then they can manage their personal chores as well as organizational responsibilities. Cousins and Varshney again explained that communication has negative impact on productivity, personal life and social relationship which also the cause of job stresses. Duxbury and Smart had done an experiment that found the load of the works have been enhanced for using the mobile phone (70%) and sometimes they got boredom (50%), finally, 49% of the respondent believe that communicative tools have the adverse effect on their work and family life. Grant et al., and Hartig et al., discovered in their study that telecommunication system minimizes stress but it also increased the work load.
CHAPTER THREE
RESEARCH METHODOLOGY
INTRODUCTION
In this chapter, we described the research procedure for this study. A research methodology is a research process adopted or employed to systematically and scientifically present the results of a study to the research audience viz. a vis, the study beneficiaries.
RESEARCH DESIGN
Research designs are perceived to be an overall strategy adopted by the researcher whereby different components of the study are integrated in a logical manner to effectively address a research problem. In this study, the researcher employed the survey research design. This is due to the nature of the study whereby the opinion and views of people are sampled. According to Singleton & Straits, (2009), Survey research can use quantitative research strategies (e.g., using questionnaires with numerically rated items), qualitative research strategies (e.g., using open-ended questions), or both strategies (i.e., mixed methods). As it is often used to describe and explore human behaviour, surveys are therefore frequently used in social and psychological research.
POPULATION OF THE STUDY
According to Udoyen (2019), a study population is a group of elements or individuals as the case may be, who share similar characteristics. These similar features can include location, gender, age, sex or specific interest. The emphasis on study population is that it constitute of individuals or elements that are homogeneous in description.
This study was carried to examine the impact of digital devices on work life balance, job stress and job satisfaction. First bank, Lagos state form the population of the study.
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
INTRODUCTION
This chapter presents the analysis of data derived through the questionnaire and key informant interview administered on the respondents in the study area. The analysis and interpretation were derived from the findings of the study. The data analysis depicts the simple frequency and percentage of the respondents as well as interpretation of the information gathered. A total of eighty (80) questionnaires were administered to respondents of which only seventy-seven (77) were returned and validated. This was due to irregular, incomplete and inappropriate responses to some questionnaire. For this study a total of 77 was validated for the analysis.
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
Introduction
It is important to ascertain that the objective of this study was to ascertain the impact of digital devices on work life balance, job stress and job satisfaction. In the preceding chapter, the relevant data collected for this study were presented, critically analyzed and appropriate interpretation given. In this chapter, certain recommendations made which in the opinion of the researcher will be of benefits in addressing the challenges of the impact of digital devices on work life balance, job stress and job satisfaction
Summary
This study was on the impact of digital devices on work life balance, job stress and job satisfaction. Five objectives were raised which included; To identify different work-life balance policies and practices of First bank. The study aims to determine the key work-life balance practices and policies being executed by the management of First Bank, to examine the impact of digital devices on work-life balance of employees of First Bank. The research seeks to provide an understanding of the impacts of digital devices on work-life balance of the employees of First bank, to determine whether Digital devices trigger stress levels of employees of First Bank. The research seeks to provide an understanding of the impacts of digital devices on job stress of employees of First bank, to examine the impact of digital devices on job satisfaction of employees of First Bank. The research seeks to provide an understanding of the impacts of digital devices on job fulfilment and satisfaction of employees and to provide recommendations to First Bank on best work-life balance practices to implement based on the findings from the research. The research aims to have defined recommendations for First bank as to the types of WLB practices that would benefit First Bank and the employees of the bank. A total of 77 responses were received and validated from the enrolled participants where all respondents were drawn from first bank in Lagos State. Hypothesis was tested using Chi-Square statistical tool (SPSS).
Conclusion
It is also found in the study that, internet and mobile phone users are more permeable, they allow work or family life to enter into one another. Internet or mobile technologies facilitating flex time and flex place work policies. Technology also helps banks employees to transfer their values, separate their work and family life. Technology also helps employees of banks to get relief from work. It also increases employee’s performance when they use it for their personal purposes. Internet use also decreases their work stress when they use it for work purposes. IT brings not only job satisfaction for the employees but also family satisfaction when they use it for personal purposes. In this era of technology internet and mobile technology influences people life significantly. IT which allows staying at home with family person when needed and still helps to accomplish the tasks from home. Even, if we there are any deadlines, these can be met only with the help of IT. IT has provided with seemingly endless options for getting things done more efficiently and effectively and helps an individual in their work-life balance.
Recommendation
For companies adopting these digital solutions, a better understanding of usage profiles in times of long-term crisis is an asset in designing a strategy for the evolution of the digital tools’ adoption. A specific training strategy should be implemented for both teleworkers and managers to improve the digital skills required to be familiar of the new digital tools and the digital information flow.
References
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