Impact of Computer System on Performance of Secretaries
CHAPTER ONE
OBJECTIVE OF THE STUDY
The objectives of the study are;
- To ascertain the impact of computer system on secretary’s performance
- To ascertain the relationship between computer system and secretary’s performance
- To ascertain whether the computer system has any way improve the secretary’s work.
- To ascertain whether computer system made it easy or difficult for secretaries at works
CHAPTER TWO
REVIEW OF RELATED LITERATURE
INFORMATION AND COMMUNICATION TECHNOLOGY
Information technology is the combination of computing, telecommunication and video techniques for the purpose of acquiring, processing, storing, and disseminating vocal, pictoral, textual and numerical information. Uzoka (2002) defined information technology as the harnessing of electronic technology in its various forms to improve the operations and profitability of the business as a whole. Brightman and Dimsdale (1986) traced the root of the high-tech revolution back to 1828 when Charles Babbage produced the first programmable calculating device, the Analytical Engine. We might look to the more recent past, 1944, and mention Howard Aiken’s Mark I, the first programmable computer. We might cite the first electronic computer, the slow, gigantic but ground-breaking ENIAC developed in 1946 by John Mauchly and Presper Eckert at the University of Pennsylvania. To be precise, we should also mention, dozens of other major developments in computers and electronic communications – known together as telecommunications. The genesis and notion of management information systems originated during the early 1960s largely through the effort of Kennedy Era, the “Whizkids”. The introduction of new technology to process and transport data and information has proceeded at exceptional rates for more than three decades. This innovative introduction has significantly affected employees, managers, and their organizations. It was eighteen-year-old Frenchman, Blaise Pascal by name that first developed a mechanical adding machine in 1642. Later, this was improved upon by Gottfried Beibnitz – a German mathematician who developed a calculating machine that could multiply by a repeated addition and divide by a repeated subtraction in 1694. However, Computer technology has undergone series of changes which reflect big size to miniature size of computers with their increasingly high processing speed of data into information for decision making (Nicholas, et al. 2009). Information technology according to Oliver, Chapman and French (1990) is a technology which supports activities involving the creation, storage, manipulation and communication of information (principally computing, electronics and electronic communications) together with their related methods, management and applications. It has also created countless opportunities and challenges for millions of individuals. In particular, the challenges of managers’ responsible for introducing this technology have been exceptionally high. In our information and knowledge -based society, management must attempt to capture the advantages offered by information technology, yet they must also avoid the pitfalls along the way toward increasing automation. As information has altered the way many people do their jobs and has changed the nature of work in industrialized nations, the practice of management has been greatly affected. The management of many firms and their managers must therefore understand the implications of this new information technology revolution which require substantial future readjustment and quickly learn how to benefit from it (Frenzel, 1992). The explosion in electronic commerce is just one example of the many ways information technology is influencing how people do business and how they account for business financial and economic events (Moscove, et al., 2003). The blending of internet technologies and traditional business concerns impacting all industries and is really the latest phase in the ongoing evolution of business infrastructure and change the way to respond more immediately to customer needs (Grant, et al 2000). The role of accountant and objective of accounting systems which is to process financial and economic data into information for decision making is still the same. Also, the audit objective which is to render an opinion on the “true and fair view” of a client’s financial.
CHAPTER THREE
RESEARCH METHODOLOGY
RESEARCH DESIGN
The researcher used descriptive research survey design in building up this project work the choice of this research design was considered appropriate because of its advantages of identifying attributes of a large population from a group of individuals. The design was suitable for the study as the study sought to the impact of computer system on the performance of secretary
SOURCES OF DATA COLLECTION
Data were collected from two main sources namely:
- Primary source and
- Secondary source
Primary source: Personal interview was conducted with the staff of first bank of Nigeria plc.
Secondary source: The secondary formed the major theoretical part that was derived through critical review of library and also other related literature (material written by others researchers).
POPULATION OF THE STUDY
Population of a study is a group of persons or aggregate items, things the researcher is interested in getting information on the impact of computer system on the performance of secretary. 200 staff of Ibarapa Polytechnic Oyo state was selected randomly by the researcher as the population of the study.
SAMPLE AND SAMPLING PROCEDURE
Sample is the set people or items which constitute part of a given population sampling. Due to large size of the target population, the researcher used the Taro Yamani formula to arrive at the sample population of the study.
CHAPTER FOUR
PRESENTATION ANALYSIS INTERPRETATION OF DATA
Introduction
Efforts will be made at this stage to present, analyze and interpret the data collected during the field survey. This presentation will be based on the responses from the completed questionnaires. The result of this exercise will be summarized in tabular forms for easy references and analysis. It will also show answers to questions relating to the research questions for this research study. The researcher employed simple percentage in the analysis.
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
Introduction
It is important to ascertain that the objective of this study was to ascertain the impact of computer system on the performance of secretary
In the preceding chapter, the relevant data collected for this study were presented, critically analyzed and appropriate interpretation given. In this chapter, certain recommendations made which in the opinion of the researcher will be of benefits in addressing the challenges of computer system on the performance of secretary
Summary
This study was on the impact of computer system on the performance of secretary. Four objectives were raised which included: To ascertain the impact of computer system on secretary’s performance, to ascertain the relationship between computer system and secretary’s performance, to ascertain whether the computer system has any way improve the secretary’s work, to ascertain whether computer system made it easy or difficult for secretaries at works. In line with these objectives, two research hypotheses were formulated and two null hypotheses were posited. The total population for the study is 200 staff of Ibarapa Polytechnic Oyo state. The researcher used questionnaires as the instrument for the data collection. Descriptive Survey research design was adopted for this study. A total of 133 respondents made senior lecturers, secretaries, graduate assistants and junior staff was used for the study. The data collected were presented in tables and analyzed using simple percentages and frequencies
Conclusion
In line with the objectives of the study and the data gathered from chapter four, the following conclusions have been reached;
- The manufacturing organization should have sufficient modern office equipment and technologies
- There is a high level of usage of these equipment’s by modern secretaries as such their secretary should be kept a brace
- The use of modern office equipment increase productivity of secretarial staff
- The secretarial staff believes they are highly productive.
Recommendations
Haven completed the study; the researcher recommends that monitoring of the routine and systematic accumulation of information against a plan. The information might be about activities, products or services, users, or about outside factors affecting the organization or project. Secretaries should always be ready and open minded to acquire additional training/skills development, bearing in mind that changes occur frequently in the line of their chosen career and they are not left behind in the use of ICT in this digital age.
REFERENCES
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- Brightman. R. W. and Dimsdale, .J. M (1986), Using Computers in the information Age, Canada: Delmar Publishers Inc.
- Boladele, Y. (2002) Secretarial Efficiency in an Automated Office: Journal of The School Vocational and Technical Education (THE VAS JOURNAL), 7 (1): 123-134
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