Employees’ Motivation and Bank Performance; A Case Study of UBA Bank
Chapter One
Objectives Of The Study
The main objective of this study will be to assess motivation and its effect on performance at UBA Bank, a commercial bank in Nigeria. To be precise, the study will seek to fulfill the below enumerated objectives:
- To examine the concept of motivation and performance with regards to UBA Bank.
- To find out the motivational factors put in place by the bank to reward hard work.
- To find out the extent to which there is a relationship between employee motivation and performance.
- To find out the challenges that UBA Bank face in its attempt to motivate staff.
CHAPTER TWO
REVIEW OF RELATED LITERATURE
Introduction
Motivation as a concept was of much interest to psychologists and behavioral scientist in the past years. At present, motivation is being widely practiced by all organisations as they now see it as important in their work settings. Managers believe that the continued success of their businesses depends on being able to attract and retain staff, therefore, the urgent need to observe it. This chapter reviewed related literature regarding many aspects of the subject matter (motivation) including motivation definition, process and sources of motivation, the old and new school of thought on motivation (theories) among others.
Conceptual review
Motivation
Motivation refers to the forces within or beyond a person that arouse and sustain their commitment to a course of action (Boddy, 2008: 486).
According to Robbins & Decenzo (2008:267) motivation is the willingness to exert high levels of effort to reach organisational goals, conditioned by the efforts and ability to satisfy. They further asserted, that motivation is a function of three key elements thus; effort, organisational goals and needs.
From the two definitions cited by the researcher, the study adapted this as the operational definition to be used throughout the report; thus, motivation is the combination of certain forces perhaps an employee‟s desire, capacity and energy directed at achieving an organisational goal or cause of action
Performance
Employee Performance basically depends on many factors like performance appraisals, employee motivation, employee satisfaction, compensation, Training and development, job security, Organisational structure and others.
Study defined performance as a function of ability and motivation thus; Job performance = ƒ (a) (m) (Carter, 2009)
The researcher deduced from the equation that work performance is highly dependent upon employee abilities thus, if the employees lack the learned skills or innate talents (education and capacity) to do a particular job then performance will be less optimal. But in a situation where the employee has all these backed by good motivation, job performance will ultimately be at the optimal.
CHAPTER THREE
METHODOLOGY
Introduction
This chapter will present the research methodology and the methods as well as the justification of the choices and their uses. In addition, the research process and design, study population and setting, sample and sampling procedures, data collection, and data analysis method and management.
Research Design
Research design involves a series of rational decision-making choices. The research design was devised following a number of the researcher‟s decisions associated with the purpose of the study. In other words, the research design is the step aimed at designing the research study in such a way that the essential data can be gathered and analysed to arrive at a solution (Sekaran 2003).
The study will use both the quantitative and qualitative research design. Quantitative research will use objective measurement and statistical analysis of numeric data to understand and explain a phenomenon. Qualitative research, in contrast, will focus on understanding social phenomenon from the perspective of human participants in the study.
The rationale for adopting the mixed approach design will be that, they can be used to execute any research activity notwithstanding the paradigm and this was supported by Tashakkori and Teddlie (1998) in their submission that the mixed approach of research design has the advantages of one compensating for the weakness of the other.
The study will also employ the case study research method alongside the two prominent design to collect data and enable the researcher study into detail all the variables involved especially the bank.
Study Population
The population of the research, the entire group of people that, the researcher wished to investigate (Sekaran 2003). It will comprise a cross section of the staff of UBA bank with a working force of 474 people. The study will focus on three categories of workforce thus; the contract staff, permanent staff and management. Out of the total workforce 36 % are contract workers, 56 % permanent staff and remaining nine 9% constituting management. This study will concentrate on management and permanent staff leaving contract workers in the sense that they can be laid off at anytime.
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