Effect of Information Systems on the Performance of E-commerce
CHAPTER ONE
Objectives of the Study
The objective of the study are;
- To ascertain the effect of information system on the performance of e- commerce
- To the effect of information system on the challenges of e-commerce
CHAPTER TWO
LITERATURE REVIEW
Introduction
E-commerce is the distribution, purchase, sale, marketing of goods and services through electronic systems such as the internet or television, www, or other computer networks. Ecommerce can involve electronic funds transfers, electronic data exchanges, automated inventory management systems, and automated data collection systems. The information technology industry sees e-commerce activities as the application and application of e-business (e-business) related to commercial transactions, such as: transfer of funds electronically, SCM (supply chain management), e-marketing (e-marketing), or online marketing (online marketing), online transaction processing, electronic data interchange (EDI), etc. E-commerce or e-commerce is part of e-business, where the scope of e-business is broader, not just commerce but also includes collaborating business partners, customer service, job vacancies etc. In addition to www network technology, ecommerce also requires database or database (e-mail) technology, e-mail, and other forms of non-computer technology such as the shipping system, and payment instruments for this e-commerce.
E-commerce is divided into two types, namely
business-to-consumer (B2C) e-commerce refers to transactions that occur between a business and the final consumer of the product e-commerce business to business (business-to-business-B2B) refers to inter-business transactions where no party becomes the final consumer, involves relatively few people, and the parties involved are highly trained in using information systems and getting to know business processes.
Trade Through Electronic Networks
Some people define electronic commerce (e-commerce) narrowly, namely trade, which only covers business transactions that relate to customers and suppliers. This definition means that only transactions that only cross company boundaries can be classified as e-commerce. . If a transaction remains within the company boundary, these people will call it an electronic business transaction. Limiting internal versus external transactions will not offer much help, because most people consider electronic business and electronic commerce to be the same thing.
CHAPTER THREE
RESEARCH METHODOLOGY
INTRODUCTION
In this chapter, we described the research procedure for this study. A research methodology is a research process adopted or employed to systematically and scientifically present the results of a study to the research audience viz. a vis, the study beneficiaries.
RESEARCH DESIGN
Research designs are perceived to be an overall strategy adopted by the researcher whereby different components of the study are integrated in a logical manner to effectively address a research problem. In this study, the researcher employed the survey research design. This is due to the nature of the study whereby the opinion and views of people are sampled. According to Singleton & Straits, (2009), Survey research can use quantitative research strategies (e.g., using questionnaires with numerically rated items), qualitative research strategies (e.g., using open-ended questions), or both strategies (i.e., mixed methods). As it is often used to describe and explore human behaviour, surveys are therefore frequently used in social and psychological research.
POPULATION OF THE STUDY
According to Udoyen (2019), a study population is a group of elements or individuals as the case may be, who share similar characteristics. These similar features can include location, gender, age, sex or specific interest. The emphasis on study population is that it constitutes of individuals or elements that are homogeneous in description.
This study was carried to examine effect of information systems on the performance of E-commerce. Jumia company forms the population of the study.
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
INTRODUCTION
This chapter presents the analysis of data derived through the questionnaire and key informant interview administered on the respondents in the study area. The analysis and interpretation were derived from the findings of the study. The data analysis depicts the simple frequency and percentage of the respondents as well as interpretation of the information gathered. A total of eighty (80) questionnaires were administered to respondents of which only seventy-seven (77) were returned and validated. This was due to irregular, incomplete and inappropriate responses to some questionnaire. For this study a total of 77 was validated for the analysis.
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
Introduction
It is important to ascertain that the objective of this study was to ascertain effect of information system on the performance of E-commerce. In the preceding chapter, the relevant data collected for this study were presented, critically analyzed and appropriate interpretation given. In this chapter, certain recommendations made which in the opinion of the researcher will be of benefits in addressing the challenges of Institutional development as a challenge to effect of information system on the performance of E-commerce
Summary
This study was on effect of information system on the performance of E-commerce. Two objectives were raised which included; To ascertain the effect of information system on the performance of e- commerce and to the effect of information system on the challenges of e-commerce. A total of 77 responses were received and validated from the enrolled participants where all respondents were drawn from jumia. Hypothesis was tested using Chi-Square statistical tool (SPSS).
Conclusion
The e-commerce industry will be a leader with popularity in electronic business world in the upcoming years. The e-commerce revolution has fundamentally changed the business of transaction by giving new opportunities and breaking borders easily. In Nigeria, it has strongly impacted the traditional business system and changing the life of people by making it easier. While it gives benefits to customer and seller, e-commerce gives challenges to traditional business for competitive position. Developing countries face many obstacles that affect the successful implementation of e-commerce with the help of comparing with developed country. When the internet cost will be low then the e-commerce will flourish easily and will make many of traditional business to run out of their business. Convenience is one of the benefits that customer gets from the e-commerce and thus increasing customer satisfaction. This is due to customer can place a purchase an order from anywhere with internet connection.
Recommendation
E-commerce business provider should give importance on every customer by giving smooth service and many options for payment and have more functions available online. Other benefits are expanded product offerings and expanded geographic reach. But e-commerce business faces a lot of challenges in flourishing their business
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