The Effects of Information Technology on Facilities Management Practices
CHAPTER ONE
Objective of the Study
The general objective of the study was to assess effect of information technology on facilities management practices in some selected hotels in Lagos.
Specific objectives are to
- Explore the level of facility management practices carried out in hotels and restaurants and influence on hotel performance in Lagos.
- Elucidate the key role modern information technology play in facility management in Lagos state
- Examine the impact of facility management practices in service delivery in the hotel in Lagos
CHAPTER TWO
REVIEW OF THE RELATED LITERATURE
Introduction
This review synthesizes the current literatures that are germane to facilities management and hotel businesses. The purpose is to highlight the issues useful to the successful completion of this study. However, it must be stated that this review is eclectic due to the fact that there are limited works in this area. Thus, the review is divided into four major sections namely property as an investment outlet and its management, hotel businesses and facilities management, concept of facilities management and empirical studies. The first is broken down into property as investment outlet and property management tools. The second examined the need for proactive management in hotel businesses, Torkildsen’s model for the effective operational management of leisure facility, hotel leadership, hotel organizations, care of customers and marketing connection, staff motivation and strategic management. The third is composed of definitions and scope of facilities management, evolution of facilities management, functions of facilities management, goals of facilities management, factors influencing the growth of facilities management and tools of trade in facilities management practice. The fourth examined the works of researchers which are empirically based.
Property as an Investment Outlet and Its Management
Property as an Investment Outlet
Sirota (2004) identified investment sources as banks and building societies, stocks and shares, unit trusts and land and landed property. Land legally means the topsoil and all the strata below and the air space above subject to statutory limitations. Property is anything that can be owned. But acquisition of real estate comes along with acquisition of bundle of rights in the property. These are the rights of use, possession, control, enjoyment, exclusion, and disposition, including the right to pass the property on by means of a will. Investment in property can be spread on bare land, residential properties, office buildings, strip stores and shopping centres, industrial properties and diverse realty investments such as hotels and motels, commercial hotels, convention hotels, resort hotels, all-suite hotels, extended-stay hotels, motels, amusement parks, golf courses including medical buildings (Sirota 2004). The concerns of investors are the trinity of investment objectives. The diverse opportunity to spread investment, the legal connotations associated with property, the bundles of rights that accompany investment in properties and of recent the ability to separate property from support services necessarily implies management. This point was re-emphasized by Hanford (1970: 4) when he noted that ‘real estate, because it is a dynamic resource, inherently requires constant care, attention and management’. This implies that there is the need for property asset management if the trinity of investment objectives is to be realized.
CHAPTER THREE
RESEARCH METHODOLOGY
Research design
The researcher used descriptive research survey design in building up this project work the choice of this research design was considered appropriate because of its advantages of identifying attributes of a large population from a group of individuals. The design was suitable for the study as the study sought to examine the effects of information technology on facilities management practices.
Sources of data collection
Data were collected from two main sources namely:
Primary source and Secondary source
Primary source:
These are materials of statistical investigation which were collected by the research for a particular purpose. They can be obtained through a survey, observation questionnaire or as experiment; the researcher has adopted the questionnaire method for this study.
Secondary source:
These are data from textbook Journal handset etc. they arise as byproducts of the same other purposes. Example administration, various other unpublished works and write ups were also used.
CHAPTER FOUR
PRESENTATION ANALYSIS INTERPRETATION OF DATA
Introduction
Efforts will be made at this stage to present, analyze and interpret the data collected during the field survey. This presentation will be based on the responses from the completed questionnaires. The result of this exercise will be summarized in tabular forms for easy references and analysis. It will also show answers to questions relating to the research questions for this research study. The researcher employed simple percentage in the analysis.
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
Introduction
It is important to reiterate that the objective of this study was to examine the effects of information technology on facilities management practices.
In the preceding chapter, the relevant data collected for this study were presented, critically analyzed and appropriate interpretation given. In this chapter, certain recommendations made which in the opinion of the researcher will be of benefits in examining the effects of information technology on facilities management practices.
Summary
This study was undertaken to examine the effects of information technology on facilities management practices. The study opened with chapter one where the statement of the problem was clearly defined. The study objectives and research hypotheses were defined and formulated respectively. The study reviewed related and relevant literatures. The chapter two gave the conceptual framework, empirical and theoretical studies. The third chapter described the methodology employed by the researcher in collecting both the primary and the secondary data. The research method employed here is the descriptive survey method. The study analyzed and presented the data collected in tables and tested the hypotheses using the chi-square statistical tool. While the fifth chapter gives the study summary and conclusion.
CONCLUSIONS
It has been established by this study that application of facilities management principles in the management of hotels within the study area was at low ebb suggesting un-popularity among hotel stakeholders. Accelerated education of the populace through the print media, radio and television programmes, training and re-training of people in this field is considered as the way out. This can be achieved by government through Ministries of Education and National University Commission encouraging and supporting training and research in this field. Furthermore, Nigeria Facilities Management Association should pursue vigorously the enabling law establishing Nigeria Facilities Management Association (NFMAS) which once established should concentrate more on research, training, marketing and promotion of the profession.
In addition, NFMAS should establish a standard of practice, code of conduct, standard of training and encouraging continuing professional development through seminars, workshop, in-service training and public lectures.
REFERENCES
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- Policy and Sustainable Development Covenant University Ota, Nigeria.,322 – 327
- Ahmad, S (1998). Facility Management: The Petroleum (Special) Trust Funds Approach to National Rehabilitation of Infrastructure Construction Arbitration, April – June 1(3), 51 – 56
- Akomolede, K (1995). Theory and Practice of Property Management in Nigeria Continuing Professional Development Lecture of Nigeria Institution of Estate Surveyor and Valuers (Lagos State Branch) August, Circular Lounge, Federal Palace Hotel, Lagos.
- Akintola – Arikawe, J.O (2002). State Survey of Lagos. In Mamman, A. B, Oyebanji, J.O, and Peters, S.W (Eds.). Nigeria: A People united, A Future Assured. Vol. 2. Survey of States 2nd ed. (pp. 379-380). Abuja: Federal Ministry of Information.
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- Alexander, K (1996). Facilities Management: Overview. In Alexander, K [Ed.].
- Facilities Management London: Theory and Practice(pp. 1-12). London E & FN Spon.
