Design and Implementation of a Web-Based Student Complaint System (A Case Study of the University of Uyo)
Chapter One
AIMS AND OBJECTIVES
The main aims and objectives of the system are:
- To design a web-based complaint system record and information system to replace some extent of human role in cases of unavailability of job.
- To provide quick responses to students’ complaints on campus.
- Also, the purpose of this software is to model a computerized complaint system to enable proper complaint submission and control.
CHAPTER TWO
LITERATURE REVIEW
Prior to the arrival of modern day computing, a computerized complains record system existed in only western part of the world now known in Nigeria. Wherever there was a complain on our campuses across the nation, students requiring the enforcement of standards of behavior and imposing punishment for discontent, regret, pain, censure, resentment, or grief; lament, faultfinding was always difficult to actualize.
In Nigeria, the Public Complaints Commission was established in the year 2004, for the control of administrative irregularities. It is an organ of the government set up to redress complaints lodged by citizens of Nigeria against administrative injustice, the main objectives of the commission is promoting social justice for the individual citizen. It is also to provide a viable option for Nigerians or anyone resident in Nigeria seeking redress against injustice arising from administrative bureaucratic errors, harassment of any sort, omission or abuse of government public office; in Nigeria the commission also has a role of improving public administration in the laws. Procedures, practices, rules and regulations and standard behavior of officials, These are provided for in the ACT,C AP 37 LFN 2004, The commission is to provide impartial investigation on behalf of the complainants who feel aggrieved by the action or the inaction of the government, private companies , schools and financial institutions.
WHAT DO WE MEAN BY COMPLAINT?
Generally, a school complaint is an expression of dissatisfaction about the standards of teaching, how a particular incident was handled or about the conduct of members of staff employed at the school. A complaint can be made using any form of communication including: in person, in writing or, by telephone/fax/e-mail, and by a parent, other person with a legitimate interest in the school, this includes a range of people such as community facility users, neighbors, students and visitors.
It is important to understand that the initial information both parties may have about an incident may not be the full picture which is why it is important to share, listen and try to understand all perspectives until the matter has been fully investigated and the facts are known. Working with parents and others in resolving complaints, helps schools to identify ways to further improve the service they provide to children, young people and their families.
TYPES OF COMPLAINT
We have different kinds of complaint, no matter how experienced schools leaders are; they receive complaints from time to time. These can range from informal, verbal comments up to formal, written complaints; from minor to major concerns, some complaints when submitted might be ready for, others will come out of the blue and surprise you.
Complaints may escalate rapidly unless they are well managed, a proper computerized system to take complaints, and record the complaints taken is idea to solve many challenges our campuses in Nigeria is facing, to have a process in place to end all kind of riots on campuses from students complaints not being adhere too.
CHAPTER THREE
DESCRIPTION AND ANALYSIS OF THE EXISTING SYSTEM OF COMPLAINT RECORD
This is the reduction of an entire system by studying the various operations performed and their relationship within the system. An examination of a manual school complaint record was viewed to identifying problem areas and recommending alternative solution to overcome the problem. An analysis of the existing system entails careful study of the system and how operation takes place in that particular system.
The information needed for the research work was collected from the School Student Affairs Section University of Uyo and also the SEVICOM office at the state secretariat. The procedure involves’ how complaint record function should performed. These procedures help to standardize the job facilitate the training of new employees and establish a basis of control.
The procedures may be either specific and detailed guidelines for the explanation of policy or a list of a series of task usually in logical sequence, defined to perform a function or activity.
CHAPTER FOUR
DESIGN OF THE NEW SYSTEM
We had taken time analyzing the existing system so much that we can appreciate that efficiency, capability and accuracy of this new system.
In this chapter, we gave the input and output specification of this new system. We explained in details the file design and the file structure used in designing this new system. The procedure flowchart, the system flowchart and the system requirements were also clearly stated to enhance the easy comprehending of this new system design.
CHAPTER FIVE
CONCLUSION AND RECOMMENDATION
CONCLUSION
This work has gone a long way in easing off the tedious work of the Student Affairs Division of our schools, having to spend a lot of time looking up different complaints of cases from different case file, weekly, monthly, submitted by students of different volumes.
This software package no makes for easy and speedy viewing, retrieving and printing of any of these complaints in any order from the storage medium, once any of these fields is resolved, STUDENT NAME, STUDENT DEPARTMENT, TYPE OF COMPLAINT, etc.
Also I feel, with the implementation of this package in various schools, it will lead to the school authorities doing their work more effectively with ease.
RECOMMENDATION
This piece of work was embarked upon with the hope that, from the design and implementation of this software package, it will lead to improving the practice system of the school in handling student’s complaints faster and more efficiently. Based on this, the following suggestions are recommended.
- That maintenance culture should be practice, as regard, the computer machine. The computer and its peripherals should be subjected to occasional maintenance checks. This can be done either by calling on a trained computer engineer or alternatively trained personnel in the school, who will carry out these simple checks.
- The computer should be installed, and operated in a cool but not damp environment. The environment should not be dusty, the computer and its peripherals should be provided with dust-proof covers, which could be used to cover the machine when not in use.
- Training and retraining programme should be organized for the operational staff to update their knowledge in the field of computer science from time to time.
REFERENCE
- Jackson, Rowland. L. (1972) Complain Investigation, New York, Mcgraw
- Halshinery (1959) Howe of Lords, in board of trace and Owen.
- Patrick, Gram (1975) Complaint in the United State, New York Apple Century Crafts.
- Ozoagu, E. C. Introduction to Artificial intelligence and Expert system , I.M.T Enugu.
- Dr. Nwenemeran – Student Affairs Division, Univerity of Uyo
- Cardozo Ben. N. The Nature of the student process (New Publish Haven 1979).
- Friedmann W. Law in a changing our universities in Nigeria (Columbia University Press 1982).
- Nigeria Time Reports.
