The Relevance of Management Information Systems on the Performance of Office Managers in Some Selected Business Organizations
CHAPTER ONE
Objective of the Study
The major purpose of this study was to determine the relevance of management information system to the performance of office managers in some selected business organizations. Specifically, the study was to;
- To identify the types of management information system in your organization.
- Find out the relevance of management information system to an office manager.
- Find out the shortcomings of MIS to an office manager.
CHAPTER TWO
REVIEW OF RELATED LITERATURE
Introduction
MIS stands for management information system, which we define as the development and use of information system that help businesses achieve their goals and objective. This definition has three key elements: development and use, information system, and business goals and objectives (kroenke, 2011). A system is a group of component that interact to achieve some purpose, an information system (IS) is a group of component that interact to produce information. A model of the components of an information system: computer hardware, software, data, procedures and people (kroenke, 2011). Turban mentions some characteristics of information quality (Turban and Volonino, 2010):
- Accurate: To provide correct and complete data.
- Timely: To produce in time for its intended use with a single click.
- Relevant: To generate both to context and to subject
- Sufficient: For the purpose for which it is generated. Worth its cost: an appropriate relationship must exist between the cost of the information and its value. Oladejo (2007) described MIS as a system using formalized procedures based on data from both internal and external sources, to enable decision makers make timely and effective decisions, for planning, directing and carrying out the activities for which they have appointed. This connotes that MIS is a system responsible for the collection, processing and communication of defined data in order to enhance prompt decision making. All this requires a strong understanding of both technology and business practices (McLeod, 1995). Scholars all over the world have resorted to internet as personal library where all necessary information can be obtained and displayed while computers have significantly altered business management (Bee, 1999). Chan et al. (1997), Awan and Majeed (2015) provided empirical support for a positive relationship between business performance and the alignment of business strategy and MIS strategy. The above studies were conducted in the context of large organizations. This study hypothesized a similar relationship between MIS alignment and performance for small firms. Luftman, et al (1993), Awan & Zahra (2014) emphasized that for companies to succeed in an increasingly competitive, information-intense, dynamic environment, then the alignment of business strategy and MIS strategy was a necessity.
CHAPTER THREE
RESEARCH METHODOLOGY
INTRODUCTION
In this chapter, we described the research procedure for this study. A research methodology is a research process adopted or employed to systematically and scientifically present the results of a study to the research audience viz. a vis, the study beneficiaries.
RESEARCH DESIGN
Research designs are perceived to be an overall strategy adopted by the researcher whereby different components of the study are integrated in a logical manner to effectively address a research problem. In this study, the researcher employed the survey research design. This is due to the nature of the study whereby the opinion and views of people are sampled. According to Singleton & Straits, (2009), Survey research can use quantitative research strategies (e.g., using questionnaires with numerically rated items), qualitative research strategies (e.g., using open-ended questions), or both strategies (i.e., mixed methods). As it is often used to describe and explore human behaviour, surveys are therefore frequently used in social and psychological research.
POPULATION OF THE STUDY
According to Udoyen (2019), a study population is a group of elements or individuals as the case may be, who share similar characteristics. These similar features can include location, gender, age, sex or specific interest. The emphasis on study population is that it constitutes of individuals or elements that are homogeneous in description.
This study was carried to examine the relevance of management information systems on the performance of office managers in some selected business organizations. Selected businesses in Lagos form the population of the study.
CHAPTER FOUR
DATA PRESENTATION AND ANALYSIS
INTRODUCTION
This chapter presents the analysis of data derived through the questionnaire and key informant interview administered on the respondents in the study area. The analysis and interpretation were derived from the findings of the study. The data analysis depicts the simple frequency and percentage of the respondents as well as interpretation of the information gathered. A total of eighty (80) questionnaires were administered to respondents of which only seventy-seven (77) were returned and validated. This was due to irregular, incomplete and inappropriate responses to some questionnaire. For this study a total of 77 was validated for the analysis.
TEST OF HYPOTHESIS
H0: there are no types of management information system in your organization.
H1: there are types of management information system in your organization.
H0: there is no relevance of management information system to an office manager
H2: there is relevance of management information system to an office manager
CHAPTER FIVE
SUMMARY, CONCLUSION AND RECOMMENDATION
Introduction
It is important to ascertain that the objective of this study was to ascertain the relevance of management information systems on the performance of office managers in some selected business organizations. In the preceding chapter, the relevant data collected for this study were presented, critically analyzed and appropriate interpretation given. In this chapter, certain recommendations made which in the opinion of the researcher will be of benefits in addressing the challenges of the relevance of management information systems on the performance of office managers in some selected business organizations
Summary
This study was on the relevance of management information systems on the performance of office managers in some selected business organizations. Three objectives were raised which included: To identify the types of management information system in your organization, find out the relevance of management information system to an office manager and find out the shortcomings of MIS to an office manager. A total of 77 responses were received and validated from the enrolled participants where all respondents were drawn from selected businesses in Lagos. Hypothesis was tested using Chi-Square statistical tool (SPSS).
Conclusion
From the analysis we have reached the conclusion that management information system is very helpful to enhance performance of the organization in the sense of profitability, innovation, and growth. The MIS satisfies the diverse needs through variety of systems such as query system, analysis system, modeling system and decision support system. The MIS helps in strategic planning, management control, operational control and transaction processing. The MIS helps in the clerical personal in the transaction processing and answers the queries on the data pertaining to the transaction, the status of a particular record and reference on a variety of documents. The MIS helps the top level management in goal setting, strategic planning and evolving the business plans and their implementation. The MIS plays the role of information generation, communication, problem identification and helps in the process of decision-making.
Recommendation
- Organizations must implement management information system to compete today’s dynamic and competitive environment.
- Organizations must implement management information system to each and every department of the organization on automation because anyone in the organization could use information to make timely decision based on that information at different levels
- Organization must use MIS to eliminate the communication gap between top level management, middle level management and lower level management.
- MIS defines clear policies and procedures of the organization so there is no communication gap
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