Effect of Management Information System in the Service Delivery (a Case Study of University of Uyo)
Chapter One
Objectives of the Study
The main objective of this paper is to evaluate the effect of management information system on service delivery in academic institutions in Nigeria.
The study also tries to investigate how internet facility has contributed to online interaction within the university community, and lastly, it examines the inhibiting factors of management information system development.
CHAPTER TWO
LITERATURE REVIEW
INTRODUCTION
This chapter gives an insight into various studies conducted by outstanding researchers, as well as explained terminologies with regards to the effect of management information system in the service delivery.
The chapter also gives a resume of the history and present status of the problem delineated by a concise review of previous studies into closely related problems.
The Conceptual Framework
To properly understand the concept of Management Information System (MIS) There is a need to understand the meaning of management and information system. Management Information System (MIS) is a formal system for providing management with accurate and timely information necessary for decision making.
Management is usually defined as planning, organizing, directing, and controlling the business operation. This is in line with the definition given by Henri (2002), which stated that management is “the process of allocating an organization’s inputs, including human and economic resources, by planning, organizing, directing, and controlling for the purpose of producing goods or services desired by customers so that organizational objectives are accomplished. If management has knowledge of the planning, organizing, directing and controlling of the business, its decision can be made on the basis of facts, and decisions are more accurate and timely as a result”. Information enables us to determine the need to create new products and services. Information tells us to move into new markets or to withdraw from other markets (Remi,2003).
All business organizations share one common asset, regardless of the type of business. It does not matter if they manufacture goods or provide services. It is a vital part of any business entity, whether a sole proprietorship or a multinational corporation. That common asset is information. Information enables us to determine the need to create new products and services. Without information, the goods do not get made, the orders are not placed, the materials are not procured, the shipments are not delivered, the customers are not billed, and the business cannot survive.
Lawrence (2005) defines information system as a “a computer system that provides management and other personnel within an organization with up-to-date information regarding the organization’ performance; for example, current inventory and sales. It usually is linked to a computer network, which is created by joining different computers together in order to share data and resources. It is designed to capture, transmit, store, retrieve, manipulate, and or display information used in one or more business processes. This system output information in a form that is useable at all levels of the organization: strategic, tactical, and operational. However, several definitions have been given to Management Information System (MIS) by many authors who might be based on their background.
Metadata (2005) defines Management Information System (MIS) as an “interpreted user-machine system for providing information to support the operation of management analysis and decision making functions in any organization”. The system utilizes computer hardware and software, manual procedures, models of analysis, planning and central for decision making. From the above definition, it can be seen that, it is the power of a computer system that makes Management Information System (MIS) feasible.
Odgers and Keeling (2000) defines Management Information System (MIS) as an integrated computer system that provides information and aids in decision making in organizations. Luker and Wagner, (2006) added that “a Management Information System (MIS) is designed specifically to produce information that enables management to compare actual reference with projected or past results”. Therefore, Management Information System (MIS) report provides a basis for adjusting plans or taking correction actions.
CHAPTER THREE
RESEARCH METHODOLOGY
This chapter deals with the methods or the producers which the researcher employed in the collection of necessary data and information for the collection of necessary date and information for the project work. A research of this kind demands that the research method be relevant and applicable to the study. This is necessary since the finding of the research depends on the quantity and quality of the information gathered.
Research Design
A research design specifics the frame work on which the project is based, it makes sure that the required data is collected accurately.
Research Population
This refers to the overall coverage of the research work in terms of who to be surveyed.
The population of this research work was drawn from the workforce of University of Uyo. The total number of staff is 400.
Sample Size and Sampling Technique
Sampling is used to enable all categories of staff have equal opportunity of being represented. The sample size is the selected part of the population using sample random sampling. It is proportionate number of the population which describes the characteristics of the population.
In view of this, the researcher used sample size of 45 workers, which were chosen to represent the total population.
The researcher used random sampling method in research and this is to enable the questionnaire being sent out to receive attention without bias.
CHAPTER FOUR
DATA PRESENTATION, ANALYSIS AND INTERPRETATION
This chapter is devoted to the presentation, analysis and interpretation of the data gathered in the course of this study. The data are based on the number of copies of the questionnaire completed and returned by the respondents. The data are presented in tables and the analysis is done using the chi-square test. ental satisfaction, reducing the causes of resistance, improving morale, and making them feel their importance at the university.
To study the need to link the aim of increasing productivity and improving quality with improving the conditions of workers and increasing their skills within an integrated strategy for the management of human resources. In this regard, we propose that the university adopts HR policies or revise existing policies in order to:
Set up a system of rewards that clears the way for the adoption of a culture of participation in various activities and in particular, training programs on the quality of service.
Give individuals sufficient opportunities to utilize their skills, and provide them with the necessary capacities to analyze and solve problems, and make suggestions.
Expand the use of work teams, and the enhancement of team spirit.
The provision of security and safety systems at work.
- The need for the university management to have a level of senior management commitment that is embodied in the promotion of a culture of quality among workers, improving their skills and providing strategic vision and well-defined objectives and the organization.
- The study recommends the need for coordination between Saudi universities (and all organizations using service quality systems) in order to:
Exchange of expertise in various issues of service quality.
Take advantage of the training programs that are carried out by some of these organizations.
Evaluate and compare the results achieved and draw appropriate indicators to judge how much of the objectives of the quality of service systems, both at the technical, human or organizational levels have been achieved.
REFERENCES
- Abdullahi, I. (2004). Fundamental of management information system, Kaduna: Jewels & co. publisher.
- Akinola, C.I.A.(2003). Office information system, Lagos: Olatunji & publishing press.
- Kotler, W. (2006). Personnel management planning. Mc Donnell press U.S.A
- Keeling, E. (2005). Modern office technology. Issues, procedures & practice: Nigeria: university of Nigeria printing press.
- Lawrence, M. (2005). The Affrican experience: A presentation at the InfoDev workshop, the World Bank office paris. Retrieved 24th Jan. 2012 from http:www.infordev.org/en/publication.
- Lukar, A. & Wagner, G. (2006) Human Resources Management: A contemporary perspective London: pitman publishing.
